I have been trying to form a fair return “policy” for about 44-years. Basically, if it doesn’t fit or if it doesn’t match-up to the description, you may return it for a full refund (you pay return shipping); if it did not fit and you bent it trying to make it fit it is no longer returnable. If you keep it for a week or two and decide you don’t like it, then it is not returnable. Thus you need to decide within a week and get it postmarked. I’m easy to work with, though, to accommodate days when the post office isn’t open. Also the item must always be in the same condition as received. A photo or two of most items is taken just before putting the item in the box to ship.
My goal is to make the customer happy and proud to wear something from High Plains Jewelry—and to tell others where he or she acquired it. It is not our goal to get your money and leave you unhappy. I cringe when reading a seller's proclaimation: “All sales final, no returns.” I wouldn’t buy anything from that seller. Why would anybody? And what are they not telling you?
We simply do not get many returns, so it has never been much of a problem.
And as long as one measures the circumference around his or her wrist prior to ordering, the cuff will fit if it is roughly the same size as measured. One should never have to bend or shape a cuff (contrary to what many people do every time they put it on) after receiving it (if it is the right size).
There are people out there who buy something willy-nilly and just figure “If I don’t like it, I’ll just return it.” I would like to avoid such buyers but haven’t figured-out how. We think of our repeat customers as “clients,” and trust that they will make thoughtful choices not based on whims.
Repairs are for one year except as a result from bending.